1. Introduction
Reliability Works Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
When you contact us through our website or engage our services, we may collect:
- Name
- Email address
- Phone number
- Company name
- Project details and requirements
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide our services
- To communicate with you about projects, updates, and support
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure data storage systems
- Access controls and authentication
- Regular security assessments
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Providing our services
- Complying with legal obligations
- Resolving disputes
- Enforcing our agreements
7. Your Rights
Under UK data protection law, you have the following rights:
- Right to access: Request a copy of your personal information
- Right to rectification: Request correction of inaccurate information
- Right to erasure: Request deletion of your personal information
- Right to restrict processing: Limit how we use your information
- Right to data portability: Receive your data in a structured format
- Right to object: Object to certain types of processing
To exercise these rights, please contact us using the details provided below.
8. Third-Party Services
We may use third-party services to help us operate our business and website. These services may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
These third parties may include:
- Email service providers
- Analytics providers
- Hosting providers
9. International Data Transfers
We are based in the United Kingdom. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Reliability Works Ltd
345 Kenbrook Road
Nottingham, NG15 8HS
United Kingdom
Email: contact@reliabilityworks.co.uk
Phone: +44 7397 643169